3CX Phone System

Key Features

• Complete phone system – Provides call switching, routing & queueing
• Purchase cost dramatically lower than a traditional hardware PBX
• Scaleable – Unlimited extensions and phone lines. No proprietary expansion modules needed!
• Web based configuration & status indication – Easy phone system management!
• Unified Communications – Receive voice mail via e-mail & see user presence
• Auto Attendant (e.g. 1 for sales, 2 for support, etc.)
• Reduce long distance and inter office call costs
• No more expensive proprietary system phones – Use standard SIP phones
• Eliminate the phone wiring and make moving offices easier
• Easy call control, presence and extension management
• Click to Dial & Call Pop-up for Microsoft Outlook
• Receive & Make calls via the standard PSTN using VoIP Gateways or cards
• Save on monthly call costs using SIP trunks, VoIP providers or Skype Connect!
• Out of the box configuration for many VoIP Providers, VoIP Gateways, Skype™ and IP Phones

3CX Phone For Windows

Key Features

• Make and receive calls from your extension via 3CX Phone System
• Use your work number rather than your personal mobile number
• Make free inter-office calls from wherever you are to save costs
• Easily configurable remotely via Email, no hassle setup.
• Seamless out of office or in office detection
• Manage your own Forwarding Rules
• Integrated chat, message other users of 3CXPhone for free
• Transfer and hold calls
• Easily change your status to In or Out of the Office
• Provision extension details via email
• Ability to see presence of colleagues
• View call history
• Company/personal phone book with intergrated search
• Easily setup conference calls and manage them
• Manage voice mail

Key FeaturesAdvanced Real time Queue Statistics

• Monitor queue status
• Review the number of callers in a queue

Log agents in and out of queues

Advanced Agent Statistics

• Time an agent logged in/out of the queue
• Review the number of answered/unanswered calls
• Average and longest wait time and more
• Wallboards

Call Back Feature

• Allow your customers to hang up and retain their position in the queue
• The customer is called back when an agent becomes available
• Call back notification emails are sent to the supervisor

Additional Queue Strategies

• Round Robin
• Longest Waiting
• Least Talk Time
• Fewest Answered
• Hunt By Threes – Random
• Hunt By Threes – Prioritized

SLA Alerts

• Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
• Events are logged in order to meet customer service requirements
• SLA notification emails are sent to the supervisor

Listen in

• Supervisors can screen calls by listening in without the agent and caller knowing about it

Listen and Whisper

• The supervisor may need to relate some important information to the agent without the customer hearing

Barge in

• The supervisor can enter the call and assist the agent and customer