Frequently Asked Questions

Which areas do you cover?

We are based in Somerton, Somerset. We cover the South West of England; Cardiff, Bristol, Exeter, Swindon, Somerton, Yeovil, Bridgwater,
Taunton, Langport, Chard, Somerset, Devon, Dorset, Cornwall

What size of business do you work with?

We work with businesses of all sizes, from home-run businesses to multi-site international companies

Do you do home installations?

We are predominantly a comercial provider but can offer domestic installation work as well

What does 4G mobile broadband mean?

This is the fourth generation of mobile wireless internet access. It delivers internet access to mobile devices. It provides connection speeds of between 10Mbps and 20Mbps  which is much higher than its predecessor 3G.This means  user get access to rich online content

What is Ethernet?

An Ethernet port (aka jack or socket) belongs to a family of computer networking technologies commonly used in local area networks (LAN), metropolitan area networks (MAN), and wide area networks(WAN).  The Ethernet port is an opening on computer network equipment that Ethernet cables plug into. Leased lines are often now called ethernet circuits and can offer speeds of up to 10Gbps.

Do you provide 4g mobile broadband for homes?

Yes, contact us to get a quote

Can 4G mobile broadband be used for business?

Yes, it depends on the capabilities you are looking for. Contact us to assess your needs to determine the best solution for you.

Do you have a 4G mobile broadband pay as you go option?

No, but we offer flexible 30-day contracts

What does FTTP broadband mean what are fibre broadband speeds?

Superfast FTTP (Fibre To The Property) broadband that starts at speeds averaging 200Mbps. It uses a new fibre-optic cable instead of the older copper wires

What are the benefits of Horizon?

  • Features you can easily control
  • complete control of your phone system
  • extensive range of call handling and management features, all operated through our hosted easy-to-use web interface.
  • integrates your fixed and mobile capabilities so that you never miss a call
  • ongoing calls can be moved seamlessly from one device to another without hanging up
  • a single voicemail box can be accessed from any device.
  • An on-demand service with no hidden costs – you only pay for what you need on a simple per seat basis
  • no major hardware investment and there are no financing costs to consider.
  • Flexible working through hot-desking, home working, and extending the service to mobile devices.
  • Number choice – You have total flexibility with the numbers you want to use.

What is 3CX?

3CX is an IP Phone System that completely replaces your proprietary PBX, supports standard SIP soft/hard phones, VOIP services and traditional PSTN phone lines. 3CX is software-based IP PBX which runs on a Windows-based PC or Server

What are the Benefits of 3CX Phone System?

  • Is far less expensive than a traditional PBX
  • can reduce call costs substantially by using a VOIP service provider.
  • Its web-based administration makes phone system management easy.
  • No wiring necessary
  • integrates with your Microsoft Exchange 2013 phone book to instantly see who’s calling you.
  • 3CX’s Unified Communications features across offices enables you monitor staff availability, log staff in and out of queues, round-robin or least talk time, SLA reports, “Listen In” and “barge” feature, and much more!

What is FTTC?

Fibre to the cabinet (FTTC) is a connectivity technology that is based on a combination of fibre optic cable and copper cable. This happens where newer optic cables are used to a building and from the distribution point standard copper cables are used.

What are the benefits of FTTC Broadband

  • UNLIMITED service
  • No costly setup fees and no high monthly rental charges
  • Ideal for small business
  • Superfast fibre broadband

Who /What is ESET?

ESET Is an Anti-virus solution ESET offer leading security solutions for companies of all sizes, home users and mobile phone users.  ESET leads the way in advanced threat detection and protects over 100 million users worldwide.